Modalities of exercising the right of return
The Customer can exercise the right of return, under the provisions specified in the present Article.
In accordance with the current legal provisions, the Customer has a fourteen (14) day period beginning on the day they receive the Product to exercise their right of return with Neutrinoaudio.eu, without having to provide any reason nor pay any penalties, in order to obtain a refund.
Before returning any Product, the Customers must notify Neutrinoaudio.eu of their intent to exercise their right of return with an unambiguous written statement, through the return form available online on the Customer’s account.
Exceptions to the exercise of the right of return
Therefore, any « custom made » and/or personalised Product will be excluded from the right of return: custom toroidal transformer, by-the-meter cable and cable-sheathing, custom orders.
Conditions for the return of the Products
The Products must be returned in their original packaging and in perfect condition in the fourteen (14) days following the notification to Neutrinoaudio.eu by the Customer of their decision to excercise their right of return. Products are to be returned in full and in their original state (packaging, accessories, instructions document…) so as to be sold again as new, with the related invoice.
The damaged, used, dirtied and incomplete products will not be accepted and their shipping back will be billed to the Customer. As an exception, these Products can be accepted to be refunded at a reduced cost (a discount of up to 30% will be applied to the original price).
In a case when the right of returnis exercised in the aforementioned period, the price of the purchased Products and the standard shipping costs will be refunded.
The return fees are incumbent on the Customer. If a return label was provided to the Customer, its cost will be deducted from the refund.
The refund will be made within a fourteen (14) days period, beginning at the moment Neutrinoaudio.eu receive the Customer’s notification stating their desire to excercise their right of return. However, Neutrinoaudio.eu reserve their right to defer the refund until the returned Product is received (the refund may take up to eight (8) days once th
The Products supplied by Neutrinoaudio.eu to the Customer shall be entitled to, without any additional cost:
The legal compliance of conformity, for the Products which appear to be defective, ruined or damaged or which do not correspond to the order to the legal compliance against the hidden defects, caused by a material defect, a design defect or a manufacturing defect affecting the delivered products and making them insuitable to use, in accordance with the terms and provisions referred to in the boxed text below, as defined in the Annex 1 of the present Terms and Conditions.
It is hereby reminded that within the context of the legal compliance of conformity, the Customer:
Is granted a two-year period beginning upon receiving the good to act against the seller;
Is exempted from having to provid the proof of existence of the conformity defect of the Product during the twenty four months following the delivery of the Product
The Customer can decide to apply the warranty against the hidden defects of the Product in accordance with the article 1641 of the Code Civil; in which case, they can choose between the cancelling of the sell or a discount on the selling price in accordance with the article 1644 of the Code Civil.
The legal warranty is not applicable on the tubes, but Neutrinoaudio.eu offer a commercial warranty of three (3) months on this type of product.
In order to enforce their rights, the Customer will have to inform Neutrinoaudio.eu after-sale service, via an after-sale service form available on the Customer’s account, of the non-conformity of the Products, within the deadlines referred hereinabove and will have to return the defective Products in the condition they had been received with all its parts (accessories, packaging, instructions document…).
Neutrinoaudio.eu will refund, replace or repair the Products or parts under warranty that are considered non-compliant or defective.
The following damage, failures or defects are not under warranty:
Those due to external causes or to a modification made to the device,
Those caused by a failure to follow the provided supplier’s instructions or recommendations,
Those due to oxydisation, corrosion, an incorrect connection or a problem with the electrical supply,
Those related to aesthetic concerns.
In a case of damage, failures or defects not physically noted by our After-Sale Service, additional fees could be billed on the following basis: a 30€ flat rate + standard shipping costs for the goods to be send back to the Customer.
If a return label had been provided to the Customer, its cost will be added to this sum.
Refunds made to the Customer’s bank account for the Products deemed non-compliant or defective will be made as soon as possible and at the latest within the thirty (30) days following the moment Neutrinoaudio.eu noted the defect of conformity or the hidden defect.
In certain cases, our After-Sale Service can repair products for which the warranty period is already over. This repair will be billed to the Customer. This repair will be made once the Customer accepts the quotation and the payment is received by Neutrinoaudio.eu. A commercial warranty of three (3) months will be applied to the repair.